What is overhead service installation & repair?
Your overhead service is the aerial cable that runs from the network pole to the point of attachment on your home, and then down to your meter as the consumer mains. Over time these aerial lines deteriorate: insulation perishes, the point of attachment loosens or rusts, the bracket pulls away from the fascia, or a storm or falling branch brings the line down. Repairing or replacing an overhead service is Level 2 ASP work because it connects to the network.
Common overhead service problems we attend to include a sagging or low service line, a service that has detached from the house, a corroded or undersized point of attachment, frayed or sun-perished aerial cable, and storm damage where a branch or impact has torn the line away. A low or damaged service line is a genuine safety hazard and frequently an emergency — if your overhead line is down or arcing, keep clear and call our 24/7 line immediately.
Castellano Electrical installs new overhead services for properties that retain aerial supply, replaces deteriorated consumer mains and points of attachment, and repairs storm damage to restore power safely. Where the existing point of attachment no longer meets clearance requirements over a driveway or yard, we relocate or raise it to comply. For properties wanting to remove aerial lines altogether, we also offer overhead-to-underground conversion. All overhead work is completed to network standards and certified.
Why only a Level 2 ASP can do this work
Overhead Service Installation & Repair is work on the network side of your electricity supply — the connection between the distributor's network and your meter. A standard electrician is licensed for the wiring inside your property, but only a Level 2 Authorised Service Provider (ASP) is authorised to connect, disconnect or alter that supply. If this work is done by a non-ASP, the distributor will not energise it and it has to be redone.
Castellano Electrical holds Level 2 ASP authorisation for both Ausgrid and Endeavour Energy, so we can carry out overhead service installation & repair anywhere in Greater Sydney and manage the distributor process for you. You can read more about electrical licensing in NSW via NSW Fair Trading.
The process, step by step
- Inspect the service. We assess the aerial line, point of attachment and consumer mains for damage and compliance.
- Make safe if needed. If the line is down or hazardous we isolate and make the site safe immediately.
- Repair or replace. We replace the aerial consumer mains and/or point of attachment to network standard.
- Restore clearances. We relocate or raise the point of attachment where clearances are deficient.
- Energise & certify. We restore supply, test and issue your compliance certificate.
Key benefits
- Repair or replacement of deteriorated aerial consumer mains
- New or relocated point of attachment to meet clearance rules
- Storm and impact damage restored safely (24/7 available)
- Sagging, detached and low service lines corrected
- Option to convert to underground at the same time
Distributor coverage & service areas
We provide overhead service installation & repair across both Sydney network areas. Your property's distributor determines the application process and standards, and we are authorised for both:
- Ausgrid: Ausgrid operates the electricity network across the Sydney CBD, eastern suburbs, inner west, lower and upper north shore, northern beaches, the Central Coast and the Hunter.
- Endeavour Energy: Endeavour Energy operates the network across Greater Western Sydney, the South West, the Blue Mountains, the Southern Highlands and the Illawarra.
Not sure which network covers you? Our Ausgrid vs Endeavour Energy service areas guide breaks it down suburb by suburb, or see all the Sydney areas we cover.
What does it cost?
Overhead repair cost depends on the extent of damage and whether the point of attachment must be relocated. Emergency repairs quoted on attendance.
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