Privacy Policy
This Privacy Policy explains how Castellano Electrical (ABN 54 187 432 119) collects, uses, discloses and protects your personal information. We are committed to handling your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This is a general template and should be reviewed by a lawyer before launch.
Information we collect
We collect personal information you provide directly — such as your name, phone number, email address, property address and details about the electrical work you require — when you submit a quote or enquiry form, call us, or email us. We may also collect limited technical information (such as anonymised analytics data) when you use our website, only where you have consented to analytics cookies.
How we use your information
- To respond to your enquiry and provide quotes and services.
- To carry out connection, disconnection and other Level 2 works, including lodging applications and notifications with your network distributor.
- To communicate with you about your job and our services.
- To meet our legal, regulatory and insurance obligations.
Cookies and analytics
Our website uses cookies for essential functionality and, only with your consent, for analytics and advertising measurement (Google Analytics 4 and Google Ads). You can accept or decline analytics and advertising cookies via the consent banner, and your choice is stored for 12 months. Declining does not affect your ability to use the site or contact us.
Disclosure of your information
We may disclose your information to network distributors (Ausgrid or Endeavour Energy) and metering providers as required to complete your work, and to service providers who help us operate (such as our form and email providers). We do not sell your personal information.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard the information you provide.
Accessing or correcting your information
You may request access to, or correction of, the personal information we hold about you by contacting us at office@golevel2.com.au or (02) 8503 7421.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, contact Castellano Electrical at office@golevel2.com.au, (02) 8503 7421, or Unit 7, 24 Hassall Street, Smithfield NSW 2164.
Last updated: 2026.