When you need an emergency Level 2 electrician
An electrical emergency that affects the network side of your supply — the connection between the network and your meter — can only be made safe by a Level 2 Authorised Service Provider (ASP). An ordinary electrician cannot legally isolate or reconnect the supply at the point of attachment. Castellano Electrical runs a genuine 24/7 emergency service, authorised for both Ausgrid and Endeavour Energy, so wherever you are in Greater Sydney we can attend at any hour.
Emergency disconnections are needed whenever there is an immediate safety risk — a meter box fire, storm or fallen-tree damage to your service line, flooding around the switchboard, or a vehicle striking a power pole. Emergency connections matter too: when a renovation or demolition must proceed, when a builder needs power restored, or when a failed service has left a property without supply. In every case we isolate or restore the supply safely, then lodge the required notifications with your distributor.
Common emergencies we attend
Meter box fire
Smoke, burning smell or fire at the meter box — the supply must be isolated at the network immediately.
Storm & fallen-tree damage
A branch or storm has brought down or damaged your overhead service line.
Flooding at the switchboard
Water around the meter or switchboard — power needs to be made safe before anyone enters.
Renovation / demolition start
Urgent disconnection needed so demolition or building work can begin safely.
Vehicle vs power pole
An impact to a pole or service line near your property creating a live hazard.
Detached service line
The service line has pulled away from the house or is sagging dangerously low.
What happens when you call
- You speak to a Level 2 ASP. We triage the emergency over the phone and give you make-safe guidance immediately while we mobilise.
- Rapid attendance. We aim to be on site within around 2 hours anywhere in Greater Sydney, with the equipment to isolate or restore supply on the spot.
- Make safe and isolate. We safely disconnect or isolate the supply at the network point of attachment and remove the immediate hazard.
- Repair or reconnect. Where possible we complete the repair or reconnection the same visit; otherwise we stabilise the site and schedule the permanent fix.
- Notify and certify. We lodge the required notifications with Ausgrid or Endeavour Energy and issue your compliance documentation — exactly what your insurer will need.
What to do while you wait
If a power line is down, sparking or arcing, stay well clear — keep at least eight metres away, keep children and pets back, and never touch anything the line is in contact with. Do not approach a flooded switchboard or meter box. If there is fire or an immediate threat to life, call 000 first, then call our emergency line. If it is safe to do so and you know how, you can switch off your main switch — but never put yourself at risk to do it.
Not sure whether your issue is a true emergency or network-side work at all? Read our guide to what a Level 2 electrician does, or see the full emergency connections & disconnections service. We also cover every suburb across Sydney on both the Ausgrid and Endeavour Energy networks.